Event Calendar

Thursday, February 20, 2025

"Power of One" Customer Service Training

Start Date: 2/20/2025 10:00 AM CST
End Date: 2/20/2025 11:30 AM CST

Venue Name: Virtual Training


Event Website: https://www.meuw.org/powerofone

Organization Name: Municipal Electric Utilities of Wisconsin

Contact:
Sharon Wolf
Email: swolf@meuw.org
Phone: (608) 837-2263

 
In response to member demand, MEUW is providing virtual training to help municipal employees polish and strengthen their customer service skils. 

This 90-minute virtual training focuses on emotional intelligence. The course will explore how to build awareness of your own emotions and recognize the feelings of others. Participants will learn techniques to manage emotions effectively, ask insightful questions, and evaluate options with empathy and understanding. The training will also explore how decisions impact relationships and outcomes while developing the skills to consider diverse perspectives.

The session is the second in a series exploring different aspects of customer services and providing insights about the skills needed to consistently deliver exceptional service to both internal and external customers. You may enroll in this session only or make a commitment to attend the remaining five. You have the choice to enroll as an individual learner or have one person from your municipality register for group viewing.

Enrollment Fees:
> $75 per learner for this session only
> $195 when three or more employees enroll to view as a group 

Enroll in Modules 2 thru 6: 
> $325 per learner to attend five training sessions
> $695 when three or more employees enroll to view as a group 
Registration for sessions 3, 4, 5, and 6 will open on Feb. 21.

> Full details are available here.  


Note: Due to the special nature of this training series, there will be no refunds for canceled or modified registrations. Please consider your enrollment options carefully before payment.