> Click here for links to resources MEUW members may find useful in responding to the COVID-19 pandemic.
April 3, 2020
APPA hosted a webinar and shared insights about public utilities' potential for cost recovery of COVID-19-related expenses. The information is available here.
April 1, 2020
Federal legislation passed last week in response to the coronavirus pandemic includes a provision that may provide assistance – in the form of a forgivable loan -- to certain businesses for certain eligible expenses (including utility bills) incurred during a portion of this public health emergency period. A summary of the Coronavirus Aid, Relief, and Economic Security (CARES) Act and its impact on municipal utilities is here.
MEUW is scaling back its members-only conference calls to one per week. The next call is scheduled for Tuesday, April 7, at 10:00 a.m. If you need call-in details, please reach out to Mike Czuprynko at (608) 478-2530.
On March 27, U.S. Department of Energy Secretary Dan Brouillette sent letters to each of the nation's governors requesting “any assistance that you can offer to ensure that all of [your state’s] critical electric infrastructure remains fully operational during the crisis.” A copy of the letter to Wisconsin Gov. Tony Evers is here.
March 31, 2020
MEUW is working proactively to address the challenges of coordinating emergency mutual aid while also stopping the spread of COVID-19 among essential utility workers. Additional details, including a checklist of items that both the requesting and responding utility should consider have been added to our Website here.
March 30, 2020
The Public Service Commission of Wisconsin is providing resources to help utility staff address issues arising from the public health emergency. Answers to frequently asked questions and links to resources are available here.
March 27, 2020
Municipal electric utilities are adjusting their customer service operations in response to the pandemic. We are providing a template with suggested language that can be used to help explain the changes. This document also includes information about what customers should do if they expect to have difficulty paying their bills. Note that the contents of this template may not apply to all utilities, so please be certain to review it carefully and customize it to best reflect your utility’s current business practices.
> COVID-19 Customer Messaging Template
March 25, 2020
The Public Service Commission held an Open Meeting on Tuesday to discuss matters involving the Governor’s Emergency Order related to COVID-19. A summary of the Commission’s discussion as it relates specifically to electric utilities is provided here.
The PSC has requested comments in the two open dockets. MEUW intends to file comments on behalf of its members. We will be asking you to provide examples of (and estimates for) expenditures that have resulted from the public health emergency.
The Commissioners’ discussion made very clear that these emergency measures are not intended to grant customers a free pass to not pay their utility bill. Rather, the focus is on protecting those who cannot pay due to economic circumstances resulting from the pandemic. We are aware of certain instances where the Commission’s actions and intent may be being misinterpreted. A utility that suspects a customer is inappropriately taking advantage of the tariff changes can petition the PSC for a waiver from the new requirements.
March 24, 2020
In response to the public health crisis, MEUW is evaluating all near-term training workshops and member events. Here are the specifics:
MEUW will communicate directly with those who have already registered for upcoming events. For workshops being postponed and rescheduled, we plan to apply credit toward future training sessions in lieu of providing refunds.
March 22, 2020
Governor Evers has issued an emergency order that suspends utility rules related to disconnection for nonpayment, late fees, deposits and deferred payment agreements. The full details were included in a press release available here.
March 20, 2020
The State of Wisconsin has clarified certain provisions of the limits on "mass gatherings" mandated by Order of the Wisconsin Department of Health Services. Specifically, the guidance now exempts "Utilities and all entities necessary for energy production, distribution, and maintenance." While the exemption applies to all facilities, activities and locations, “social distancing” continues to be strongly encouraged. The Updated Mass Gathering Ban is here.
March 19, 2020
MEUW continues to diligently monitor the statewide mandates and public health guidelines surrounding the pandemic, including the restrictions put in place by our member communities. We are evaluating each of the training workshops and member programs planned through the end of April and anticipate that all events will either be canceled or postponed. More complete information will be shared during the week of March 23. We appreciate your patience and understanding.
MEUW has provided links for pandemic training, planning templates, and COVID-19 information and resources on our Website.
March 18, 2020
> Guidance on Essential Critical Infrastructure Workforce (U.S. Department of Homeland Security)
MEUW will host a second members-only conference call on Friday, March 20, at 10:00 a.m. If you need call-in details, please reach out to Mike Czuprynko at (608) 478-2530.
|Q. During this public health emergency, can a utility waive late fees for customers?
A. The Public Service Commission of Wisconsin replies: "The statutory and Wis. Admin. Code provisions governing the provision of utility service require the utility to bill customers in accordance with the utility’s tariff. This means the utility must bill late fees in accordance with its tariff on file with the Commission and would not be able to waive a late fee, unless the late fee was not properly applied. Please stay tuned to updates around additional guidance or requirements for utilities during the public health emergency."
March 17, 2020
Many MEUW members have inquired about what other utilities are doing in response to the COVID-19 pandemic. MEUW will host a conference call on Wednesday, March 18, at 11:30 a.m. The time will be used for members to discuss actions to date and to share practices that are being implemented at their respective utilities. We will also provide details about how APPA is handling mutual aid in response to the COVID-19 crisis.
March 16, 2020
The President’s Coronavirus Guidelines for America
March 15, 2020
As the COVID-19 situation continues to evolve, we have decided it’s best to now postpone this week’s Watt-Hour Workshop. We will look for an alternate date to reschedule. Thanks for your understanding.
March 12, 2020
As news about the coronavirus continues to dominate, some may be wondering about MEUW’s plans for upcoming events. At this time, MEUW is planning to hold training programs as scheduled. Those who are registered for training are encouraged to practice common sense – attend only if you are healthy, travel only if you feel safe, and avoid close personal contact, washing your hands thoroughly and frequently. MEUW also will have hand sanitizer and disinfectant wipes available at training sessions.
For the short term, MEUW is waiving cancellation fees for training workshops and seminars. Registration fees already paid will be applied to future events. Registrants who are subject to travel restrictions or choose not to attend training are asked to notify the MEUW Office by email.
March 10, 2020
Preparation is best remedy for coronavirus risk: Like everyone, MEUW is closely monitoring developments with the Novel Coronavirus, also known as COVID-19. While the short-term threat remains minimal, there is certainly the potential for the health threat to escalate quickly. Being prepared is what will set you apart and limit the impact to continuity of services to your community and customers. At this time, there are no specific federal or state directives impacting the utility industry.
First and foremost, all municipal utility employees are encouraged to practice the same common-sense control measures as the public: Cover your mouth when you cough or sneeze, wash your hands frequently and thoroughly; avoid touching your face; and stay home when you’re sick. Please consult your local or county health departments for guidance that may be specific to your area.
MEUW members utilities also are encouraged to evaluate their continuity of operations plans (COOP), and to develop one if it doesn’t already exist. A COOP addresses all the necessary tasks to run your utility’s business in the event of an emergency situation, such as high absenteeism due to a communicable disease.
The most significant threat thus far relates to supply chain management. It is wise to develop contingency plans for critical supplies, components and infrastructure, especially because larger investor-owned entities that may require many of the same items have already begun working with distributors and manufacturers for large bulk orders.
MEUW is providing links for pandemic training, planning templates, and COVID-19 information and resources on our Website. This is a rapidly changing situation, and what is true today may be completely different tomorrow. We will continue to update the information as warranted.