Event Calendar

Wednesday, October 24, 2018

MEUW Management Training Program - Session F

Start Date: 10/24/2018 8:30 AM CDT
End Date: 10/24/2018 3:30 PM CDT

Venue Name: Glacier Canyon Lodge

Location:
45 Hillman Road
Wisconsin Dells, WI  United States  53965

Organization Name: Municipal Electric Utilities of Wisconsin

Contact:
Jamie Keough
Email: jamie.keough@meuw.org
Phone: 608-837-2263

Registration Cost:  $275
Registration Opens:  August 31, 2018
Deadline to Register:  October 12, 2018

Seminar Information and Agenda (Coming Soon!)

The MEUW Management Training Program has been a successful effort in providing education to create “home grown” management personnel. Participants may start at any point in the six-session (A-F) program which will be scheduled over a two-year period. MEUW will recognize those who complete the program.

SESSION F - CUSTOMER SERVICE AND PUBLIC RELATIONS
Topics include:

  • Customer service is every employee's job
  • Knowing your customer (internal and external)
  • Building infrastructure to support high quality customer service
  • Developing a customer-oriented attitude in all your employees
  • The nature of the difficult customer and difficult situations
  • Strategies for diffusing and resolving difficult customers as well as situations
  • Improving and maintaining utility relations with the City or Village leadership
  • Developing community partnerships
  • Public Relations - Dealing with the media and other interests

 

Online Registration

Registration Opens
8/31/2018 9:00 AM

Registration Closes
10/12/2018 5:00 PM

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